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At the age of 18, Halle, Founder and President of Robert Andrews Laser & Aesthetics, entered the United States Air Force, where she proudly served her country for over 20 years in both Active Duty and as a Reservist.
While in the Air Force, Halle became a Computer Operations Instructor, attended college and received her Bachelors of Science in Nursing from University of Southern Mississippi (1995) and became a commissioned officer – thus beginning an exciting and challenging career as an emergency/battlefield nurse.
Halle has worked in some prime leadership positions to include, working directly with the Air Force Surgeon General Staff in Washington D.C., and as a Hospital Nursing Supervisor and RN Manager for the Emergency Department. In Colorado Springs, she was Operations Manager and Manager of Patient Scheduling for Memorial Hospital’s Emergency Department.
Halle’s extensive medical career also includes certification in Medical Aesthetics from the National Laser Institute in Scottsdale, Arizona.  She is proficient in Bio-Identical Hormone Replacement Therapy, Ablative and Non-Ablative Laser Skin Resurfacing; Sclerotherapy; Advanced Botox (Neurotoxins), dermal fillers and more.
In addition to her medical background, Halle holds a degree in Information Systems Technology and an MBA from Colorado Technical University.
Halle’s background and life experience are very broad, extensive, and accomplished – and she prides herself on seeing the big picture in life. She remains deeply involved in her profession and has served as the Treasurer, Secretary and Media Chair for the Colorado Emergency Nurses Association.
In October 2013, Halle realized her dream and established the Robert Andrews Laser & Medical Aesthetics Clinic in Colorado Springs, where she is proudly bringing the highest level of science, technology, skill – and genuine care – to her clients. Welcome,

Jeremy: What inspired you to become a spa owner?

Halle:
It’s actually the aging of our baby boomers and being educated in regards to the science that allows us to age more gracefully, and then having a skill set that would actually be able to be offered to the client. So between all of that, when I started looking at where we’re going as far as technology and as far as people living longer, it also goes along with that the longer they live, the better they want to look while they’re living longer. So, it interested me, and then I started doing a lot of research and then decided to go to school in this profession as well.

Jeremy:
How did you get started?

Halle:
I got started initially… I had started researching it and I was actually going to a medical spa and began looking at what was involved in the industry, and applying my background, I realized I was rather interested I perhaps pursuing a career in Aesthetics.   I had a critical care background and a lot of hospital management as well. So, when I started researching it and looking at it, there was a lot of revenue, obviously, to be made in the industry, most importantly, my skill set was always to be really precise with needles.  In doing so, I decided that it was something I had the background and education to start a practice. Additionally, I decided that it was actually a great way to make, not only a living but make a difference in people’s lives. I realized with the proper background and skill set, I should pursue a career in Medical Aesthetics.  I finalized that decision when I started going to school in 2013 for medical aesthetics

Jeremy:
What do you like most about the work that you’re doing now?

Halle:
I like the fact that I have clients who are happy every time I see them, with my background being critical care, this wasn’t always the case.  It’s very rewarding to have people very excited and happy about the fact that I can actually make a difference in their appearance but do it in a subtle way with the medical technology that we have…I just get excited about the technology and the outcomes that I give to clients.

Jeremy:
What are some of the most popular services that you offer?

Halle:
The most popular actually are injectables; we initially thought it would be more on the laser side, but I found that women actually would prefer spending more of their residual income on Botox and different types of fillers to help with the volume loss in their face. However, there are some more aggressive laser services that we do, but definitely, it’s the Botox and the fillers that we see more of our recurring patients and clients.
We do facials and do a lot of other services, but it’s funny how women …

And the fillers are becoming very popular as well. There are a variety of different types of fillers that are out on the market now.  Fillers (Hyaluronic Acid) are naturally made in our body, it’s so subtle that people often decide it’s not really taking that much risk anymore, because of the successes that they’ve had in this industry.

Jeremy
What makes your spa stand out and unique, from others in the area?

Halle:
I would say it’s just…it’s really, when people walk in they feel sort of at home, which is an interesting way to feel, you know, they feel comfortable and not as though they’re in the real clinical environment, even though we’re very sterile and everything we do is definitely medically sound. It would be our friendly staff, we have very upbeat, friendly staff, everybody has a lot of energy there, and so it’s very welcoming and inviting when you walk in the door. That’s what our clients have repetitively talked about, that’s what they like most about our spa.

Jeremy:
To what do you attribute your success?

Halle:
I would attribute a lot of it to… Number one is having the education and background that I get, even when I served. I served in the United States Air Force for 20 years between active duty and reserves, and I got a lot of training in regards to how to run businesses and manage people.  The military offers endless opportunities for education, in management, and also in technology, because I have an IT background as well. So I attribute a lot of it to having that strength and experience, but then a lot of has to do with my personality as well. So I believe I’m very knowledgeable in the medical field and, I can educate my clients thoroughly so they’re feeling safe and comfortable about getting a procedure done.  It’s so important that the clients feel safe in the fact that not only do I know what I’m doing, but also they feel safe in my hands. And that makes a big difference when it comes to repeated clients.

Jeremy:
What would you say your biggest challenge is right now?

Halle:
I would say that we’ve been growing very rapidly and trying to keep up with the growth has been a challenge, just getting all the processes in place, making sure that everything is very medically sound.  Further, a person must know the state requirements and ensure that all of my staff has documented training. Just getting all those processes in place, is very tasking and demanding of your time, whenever you start a business. Then, in addition to this, it would just be trying to keep up with staff and finding time to keep up with our clients happy and keep them coming through the doors.

Jeremy:
How often do you communicate with your clients via newsletters, social media, texts, etc.?

Halle
We try not to overwhelm them with too many emails, typically we have something going out, at least, every week, with some type of either education on different technologies that are out there, or different services.  Our emails do not always have anything to do with our company, rather sometimes it just has to do with the well-being of our client, the way that they can improve their lives and their health, and their appearance, regardless of where they go to get treatments.  In addition to this, we’re on Facebook, Google, Yelp, Twitter, LinkedIn, etc. We have Facebook updated daily, and we’re always putting something out there regarding everyday care for the everyday women. Regarding advertising, we actually have a commercial on TV, print in magazines, radio commercials and also attend a plethora of events to always get our name out to the public.

Jeremy:
What are some of the most common mistakes that you see clients making when going to other spas and then coming to see you?

Halle:
I would say not knowing the background of their injector.  A lot of times people just go on a whim and trust…you know, somebody says “oh I do Botox” and I am potentially a dentist, or even another nurse, that has her own, little room that she might inject in, and a lot of times they don’t have the education.  I find that that can be one of the biggest, most important things are to continuously educate, whether it be going to classes, and I’ve done a lot of this, as well as keeping up with new technologies and what new products are on the market. With all products come new risks, and it is necessary for any business owner, no matter what the industry, ensure their clients are fully educated.  Your client must fully be educated on the muscles in the face and where you, the practitioner is going to inject… Often times, care providers don’t do their due diligence beforehand, and the patients trust the fact that the person injecting is a nurse, family practice physician or even a dentist and they can just inject anything, this not necessarily the case. A medical practitioner might be able to put a needle in somebody’s face, but they don’t necessarily put it in the right places, put the right amount in or know the product they are injecting, well enough. At Robert Andrews Medical, I educate continuously about the importance of ongoing training in this industry and in addition to the importance of knowing your anatomy and physiology.

Jeremy:
Are there any special services or techniques that you use that you wish more clients knew about or took advantage of?

Halle:
I would say probably the micro-needling with the PRP, the stem cell platelet replacement… It stimulates collagen production more “naturally” than other medical aesthetics products and services.  My patients love every aspect of this industry, but with a lot of patients, the more natural, the better. This is 100% natural, derived right out of the patient’s own blood products. So, I would like to learn more about this fascinating technology and marrying it to a lot more patient services.  By adding it to a filler injection or even laser service, the body’s cells are shown to heal faster and produce naturally more collagen and elastin to the body, regardless as to where it is injected.  

Jeremy:
Can you describe your ideal client regarding what their current situation is and what they’re looking to accomplish?

Halle:
I would say the ideal client is someone who taken care of their skin and their health throughout their life. I find it to be more complex when somebody hasn’t and then they want to have me fix what’s they haven’t cared for on average, 20 years.   An unhealthy lifestyle results in unhealthy skin and fat retention. A person’s skin is a reflection of a person’s overall health, their years of neglect and abuse of their skin shows, and if it’s not in a good place to start working from as a practitioner.  Reversing 20 years or more of damage is difficult. The ideal Aesthetics Patient is a person that has already been caring for their bodies, to include their skin. The best outcomes are those who have cared for themselves and continue to do so throughout their lives.  Cells constantly reproduce and renew. Healthy cells are what we all desire and this includes caring for the condition of our largest organ, your skin.

Jeremy:
is there anything else that you’d like to talk about, and let our readers and our listeners know about you, and your spa? Your website is www.robertandrewsmedical.com/

Halle:
I would like to emphasize that although a lot of people look at these “aesthetic services” as being vain, I always remind my clients and to the public, (I do a lot of public speaking, to large groups of women). I remind them that …vanity is part of our human nature” and it’s not just part of human nature…, I always make the correlation, when I talk about this industry, “go shave your dog, and see how he behaves, or she behaves.” We instinctively have vanity issues, all creatures do, it part of adaptation and “belonging” so our looking our best and wanting to feel our best is instinctual and there is nothing wrong with this.  It’s actually an acceptable behavior, and it’s necessary to us in our interactions with other. It sounds ironic, but, we all are very conscious of what we look like when we’re facing other people. We are an aging population. I always remind my professional patient population that it’s important to always be competitive and part of where we are at; we don’t have to age like our parents. They need to embrace the technology we are afforded; this allows us to age more gracefully and look our best as we age. This is not a vanity issue, that’s more of an issue of desirability. This is the reality of people taking better care of themselves, living healthy and working longer. You know, it’s okay to love yourself enough to take care of yourself, and that’s what I like to all my clients, and they believe me enough, to keep coming back.  I love what I do and for anyone considering a field of Aesthetics, first and foremost, love what you do!! 

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